One of the things I enjoy most about my job is meeting face-to-face with the people that we serve. I spend a lot of time in the field with clients of Impacting Leaders. I’ve also recently increased my time supporting other clients’ of our Impact Performance Group entities.
It is both humbling and refreshing for me to be able to spend so much face time with the customers we serve, and after many years in busines I still find my time with them to be a learning experience.
In fact, if you don’t strive to continually learn from the people you serve, you risk slipping into a monotonous routine where “good enough” is the acceptable standard for everything you do.
If you’re just going through the motions, remember this:
- You have an opportunity to make a difference in whatever you do.
- You have an opportunity to make a difference with many kinds of people – not just your “end user” customer.
- Some of the people you serve are wise, just like you. Others are insecure, just like you. You don’t pick and choose who you serve. You help everyone.
- God puts people in front of you on purpose. Don’t miss your chance to make an impact.
- When you put yourself before others, you fail.
- Sometimes you’re going to fail anyway. If you see it as a failure and learn from it, you win. If you see it as just an oversight, you lose.
- We all long for success, but success is a result, not an action. It’s a result of our individual character, teamwork, quality of work, and God’s favor.
Remember, every invoice you process, every box you ship, every product you market, and every customer inquiry has a face and a heart connected to it. Real people like you and me. Everything you do eventually leads back to a real person, and all your exciting and mundane tasks represent the people impacted by the quality of your work. So strive to make that work great.