7 Tips for Preparing for a Critical Conversation
I’ve said before that having a critical conversation with a teammate doesn’t have to be a negative encounter. I’ve had some of my best coaching and growth conversations with...
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Make the Tough Call
The willingness to make the tough call is one characteristic that separates those who like to talk about leadership from those who take it one step further and live...
How to Deal with Drama at Work
Every workplace has its fair share of drama, and that’s not always a bad thing. Changes – like new employees, new clients, or growth in general – shake up...
The Difference Between Coaching Needs and Character Issues
Leaders, how do you determine if your teammate needs more coaching, or if the issue at hand goes much deeper, involving the individual’s character? Remember, every student learns differently...
4 Tips For Prioritizing Your People Time
If you are a leader who regularly coaches teammates or other leaders, you know that there are times when the coaching relationship comes to a defining point. One of those defining points is determining...
Do You Have a Performance Problem?
Maybe you read this title, and your immediate answer is, “Yes! I do have an employee who’s under performing! What do I do about it???” If you’ve been in...
Conflict or Catastrophe: The Importance of Having Critical Conversations
Question: What’s small in the beginning yet grows the more it’s ignored? Here’s a hint: this same thing chases you if you decide to run from it.
Dealing with a Difficult Customer
The woman was obviously distraught and emotional as she raised her voice blaming the airline attendant for missing her flight. My daughter, Jeri, and I were waiting at our...
Massaging Out the Kinks for Better Team Performance!
After fighting with back pain for two weeks, I finally relented and went to see my massage therapist. I’m used to having back issues and while surgery several years...
Are You Too Humble?
How humble is too humble? How much encouragement is too much, and can you actually be too accommodating as a leader? My career has allowed me to work and...