How We Punish Our Performers

The gentleman who sat in the aisle seat next to me on my flight back from Dallas to Atlanta last week was clearly unhappy. I assumed his frustration was at the airline and his having to request to move from his middle seat a few rows up to an aisle seat next to me, so although I quite honestly was tired and not feeling like being too accommodating at the moment, I put my attitude in check and offered to raise my armrest so he could be more comfortable. (more…)

In the 16th century philosophical piece, The PrinceNiccolò Machiavelli, asserts that it is best for a leader to be both loved and feared, but if you can’t have both, then it’s better to be feared. After all, commitments made in fear are kept out of fear. And in a lot of cases, Machiavelli was probably right. Followers who fear their leader will carefully walk the line. (more…)

Pay it forward. The phrase alone makes us feel all warm and fuzzy inside, doesn’t it? We love it when the car in front of us at the Starbucks drive through “pays it forward” by paying for our cup of coffee, and we, in turn, pay it forward by buying a cup for the car behind us. (more…)

One of the things I enjoy most about my job is meeting face-to-face with the people that we serve. I spend a lot of time in the field with clients of Impacting Leaders. I’ve also recently increased my time supporting other clients’ of our Impact Performance Group entities.

It is both humbling and refreshing for me to be able to spend so much face time with the customers we serve, and after many years in busines I still find my time with them to be a learning experience. (more…)