Dealing with a Difficult Customer

The woman was obviously distraught and emotional as she raised her voice blaming the airline attendant for missing her flight. My daughter, Jeri, and I were waiting at our gate when this scene occurred. While I didn’t agree with how she was being so loud and verbal, my heart went out for this woman who obviously missed her connecting flight during the Thanksgiving holiday.

This unhappy customer situation is not isolated. Unfortunately, it has or will happen to each of us and it’s not fun dealing with a customer who isn’t happy. Here are five tips in dealing with a dissatisfied customer. (more…)