Last month I taught another webinar through the American Staffing Association on dealing with difficult people. Many times the Q&A is my favorite part of teaching, and I received so many great questions from webinar attendees at the conclusion of the session.
One question I followed up on from a webinar attendee was, “How do I make sure a direct approach doesn’t come across as rude?”
I appreciate it when others take a direct approach, but I know not everyone is as receptive to getting straight to the point. There are entire cultures that find a direct approach as offensive or even rude. So, how can we quickly drill down to the issue while still coming across as “for” our colleague?
Here are a few tips:
It’s hard to hear direct feedback on something we’ve done poorly. It’s feels like we’ve failed, and no one likes to fail. However, when we listen well, ask permission to share our honest thoughts, and then share those thoughts with love and care, it allows the listener to be open to hear what we need to say.
There are few places riper for productive discussions, contentious debate, smart decisions as well as disastrous ones than around the boardroom table. In my experiences both as a participant and an observer in various boardroom discussions over the years, I’ve identified the five most common characteristics of successful meetings around the boardroom table. (more…)
Can we overpraise? Is there such a thing as building up our teammates too much? I believe so.
Leaders were never intended to be cheerleaders whose primary role is shouting affirmation and praise from the sidelines, even when the team is down by 30 points. (more…)