I’ve had the opportunity to coach many teams and leaders over the past several years, and one coaching conversation that I’ve found to be the most relevant and beneficial is the importance of flexing our communication style using the head and the heart.
One common mistake we make when working with others is that we try to connect with them using the style we prefer. Head leaders usually communicate by talking about processes, structure and strategy, and ROI because that’s what appeals to them. Heart leaders talk about care, inspiration, and compassion because that’s what motivates them. (more…)